We remain fully operational, with our business continuing to support all of our clients. Given the current situation with COVID-19 (Coronavirus), we continue to monitor and follow Government guidance whist implementing a number of key measures:
- Where possible, external meetings to be 'online'
We currently utilise several systems which provide both audio and video conferencing from phones, computers, cellular or WiFi connections.
- Visiting Site Safely
We are continuing to visit sites when required, whilst observing government advice particularly in respect of public transport if used. Specific Client and Contractor Site rules are adhered to, and we have issued our staff with guidance and advice to follow whilst visiting sites. PPE has been provided to each staff member to use on site, and replacement PPE can be requested at any time.
- Office Accessibility
In line with the latest Government advice, all staff are working from home where possible. ESP offices in England are open to staff on a limited occupancy basis should they need to access when they are unable to work from home. To ensure we are fully COVID compliant, each staff member has been provided with an ‘office pack’ outlining the safety measures in place. We are also tracking which staff are in the office and when, so in the event of someone testing positive we can easily take the necessary steps to track and trace within the business. Our Edinburgh Office based staff continue to work from home in line with Scottish Government Guidance.
- Staff working remotely with full system communications
Our IT systems provide a VPN connection for remote access to our network. This enables staff full access to all project emails, documents and file management systems which allows transparency and continuity across the business in the event that cover is required for absence.
- Self-isolation and testing in the event of any symptoms
Staff have been asked to follow Government advice to self-isolate for 10 days and arrange to have a test should they feel symptoms of the Virus, or 14 days if they have recently returned from a country on the quarantine list or live in a household with an infected individual.
- Shadow Support in the event of diagnosis
Each Account Manager has identified another member of the Delivery Team to act as a ‘shadow’ contact should they be absent for any period. They will be briefed on the project status of all project appointments, so we can maintain business continuity on all projects in the case of an absence.
We recognise that regular site attendance across projects is still crucial and a fundamental aspect of our service delivery.
As a national business, we have a natural resilience as our staff are spread across multiple office locations nationwide. In addition, we have a bank of freelance workers, who are well known to us and at our disposal.
We can safely say that since March we have not seen any impact to the continuity of our service, and don’t foresee any future impact, but should the situation change we will notify all clients immediately. Although we believe the actions we have put in place are appropriate for the current levels of risk, they are in constant review.
Should you have any issues or concerns in respect of our services to yourselves, please let us know by contacting your ESP Key Account Manager or one of our Management Team via our contact details here.